Last updated: September 28, 2026
This Privacy Policy explains how we collect, use, and protect your personal information when you visit our website or purchase our products.
We do not sell your personal information. We may share it with trusted third parties who help us operate our business, such as payment processors, shipping carriers, and analytics providers, solely for the purposes described in this policy.
We keep your information only as long as necessary to fulfill the purposes outlined here, or as required by law (for example, tax and accounting obligations).
Depending on where you live, you may have the right to access, correct, delete, or export your personal data, and to object to or restrict certain processing. To exercise these rights, contact us using the details below.
If you have questions about this Privacy Policy, please contact us at hello@directbuyproduct.com.
Last updated: September 28, 2026
This Cookie Policy explains how we use cookies and similar technologies on our website.
Cookies are small text files stored on your device that help websites function properly and remember your preferences.
You can control or delete cookies through your browser settings at any time. Please note that disabling essential cookies may affect how our website functions, including your ability to complete a purchase.
Some cookies are placed by third-party services we use, such as analytics or payment providers. These parties have their own privacy and cookie policies.
If you have questions about our use of cookies, please contact us at hello@directbuyproduct.com.
Last updated: September 28, 2026
By accessing or using this website, you agree to be bound by these Terms of Service. Please read them carefully.
You agree to use our website only for lawful purposes and in a way that does not infringe the rights of others or restrict their use of the site.
We make every effort to display product details and prices accurately. However, errors may occur, and we reserve the right to correct pricing or product information and to cancel orders affected by such errors.
All orders are subject to acceptance and availability. Payment must be received in full before an order is shipped. We reserve the right to refuse or cancel any order at our discretion.
All content on this site, including text, images, logos, and design, is our property or licensed to us and may not be used without permission.
We are not liable for indirect, incidental, or consequential damages arising from your use of our website or products, to the fullest extent permitted by law.
We may update these Terms from time to time. Continued use of our site after changes are posted constitutes acceptance of the revised Terms.
Questions about these Terms can be sent to hello@directbuyproduct.com.
Last updated: September 28, 2026
We want you to be happy with your purchase. If something isn't right, here's how returns and refunds work.
You may request a return within 30 days of receiving your order. Items must be unused, in their original packaging, and in the same condition you received them.
Approved refunds are issued to your original payment method within 5–10 business days. Shipping costs are non-refundable unless the return is due to our error (e.g., wrong or defective item).
If you received a defective or damaged item, contact us and we will replace it at no additional cost, subject to availability.
For any return or refund questions, reach us at hello@directbuyproduct.com.
Last updated: September 28, 2026
Orders are typically processed within 1–3 business days after payment confirmation. You will receive a confirmation email once your order has shipped.
Estimated delivery times vary by destination and shipping method chosen at checkout. Delays may occasionally occur due to carrier issues or circumstances beyond our control.
Shipping costs are calculated at checkout based on your location, order weight, and selected shipping method.
Once your order ships, you will receive a tracking number by email so you can follow its progress.
If your package arrives damaged or does not arrive, please contact us at hello@directbuyproduct.com so we can help resolve the issue.
International customers may be responsible for customs duties, taxes, or import fees charged by their country, which are not included in the order total.